SHIPPING POLICY


Thank you for visiting and shopping at ELA. We offer WORLDWIDE shipping by partnering with the local post in your country to complete deliveries.

Shipment processing time

All orders are processed within 1-2 business days. If you order something that isn’t available, we need a few more days to produce it. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination Estimated delivery time Shipment cost*
Bulgaria (Speedy Office) 1-2 business days 2 €
Bulgaria (Specific Address) 1-2 business days 3.5 €
Europe 5-7 business days 5 €
Rest Of The World 7-15 business days 10 €
* Shipping cost may vary depending on your product weight, the delivery method you choose and the country you order to.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties and Taxes

ELA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ELA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.